Privacy Policy
Last updated: 01/08/2026
Amitayus Home Hospice Service respects your privacy and is committed to handling personal information carefully, respectfully and responsibly.
This policy explains how we collect, use, store and disclose personal information when you use our website, contact us, receive support, volunteer, attend training or make a donation.
Personal information we may collect
The information we collect depends on how you interact with Amitayus. It may include:
Your name and contact details
Information included in an enquiry
Your preferred method of contact
Information about the person seeking support
Information about caring, health or family circumstances that you choose to provide
Volunteer and training enquiries
Donation and receipt information
Correspondence between you and Amitayus
Technical information about how visitors use our website
We aim to collect only the information reasonably necessary for our work.
Sensitive and health information
Information about a person’s health or care needs is sensitive information.
We will only collect sensitive information where it is reasonably necessary, where appropriate consent has been provided or where collection is otherwise permitted or required by law.
Please avoid including detailed medical records or highly sensitive information in the initial website contact form. A member of the Amitayus team can discuss a safer and more appropriate way to provide additional information if it is required.
How we collect information
We may collect information:
Directly from you through our website, email, phone or written correspondence
During conversations about support, volunteering or training
From a family member, carer or authorised representative
Through donation or event-registration services
Automatically through website cookies and analytics
Where practical, we will collect personal information directly from the person concerned or with their knowledge and consent.
How we use personal information
We may use personal information to:
Respond to enquiries
Understand requests for support
Coordinate appropriate volunteer support
Communicate with families, carers and volunteers
Administer training and community education
Process donations and issue receipts
Maintain organisational and legal records
Protect the safety and wellbeing of the people involved
Improve our website and services
Meet legal, regulatory and insurance obligations
We will not use personal information for an unrelated purpose unless consent has been provided or the use is otherwise permitted or required by law.
When information may be disclosed
Personal information may be shared with:
Authorised Amitayus committee members, coordinators or volunteers who require it to perform their role
Website, email, cloud-storage, payment or administrative service providers
Healthcare or community-service providers where consent has been given
Insurers, professional advisers or regulators where necessary
Emergency services or other parties where disclosure is required or permitted by law
Amitayus does not sell personal information.
Access to sensitive information should be limited to people who genuinely need it.
Website forms
Information submitted through our website forms is used to respond to your enquiry and manage the matter you have contacted us about.
Website forms should not be used for emergencies or for sending extensive medical records.
Although we take reasonable steps to protect information, no internet transmission can be guaranteed to be completely secure.
Cookies and website analytics
Our website is built using Squarespace.
Squarespace uses necessary cookies to operate key website functions and may use analytics and performance cookies to provide information about website traffic and visitor activity. Squarespace states that analytics may include browser, network, device, IP-address and website-use information.
Amitayus should enable a cookie banner and restrict non-essential cookies until a visitor makes a choice. Any additional analytics, embedded videos, maps, payment processors or third-party tools must also be documented because they may collect their own visitor information.
Storage and security
Amitayus takes reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, alteration or disclosure.
These steps may include:
Limiting access to authorised people
Using password-protected accounts and devices
Using multi-factor authentication where available
Maintaining secure email and digital storage
Reviewing access when a volunteer or committee member leaves
Securely destroying or de-identifying information that is no longer required
Maintaining a process for responding to privacy or data-security incidents
No storage or communication system is completely immune from risk.
Overseas storage and service providers
Some technology providers used by Amitayus may store or process information outside Australia.
The providers used, the type of information involved and the relevant countries should be confirmed before this section is finalised.
Where required, Amitayus will take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy obligations.
Accessing or correcting your information
You may ask to access personal information Amitayus holds about you or request that inaccurate or outdated information be corrected.
Contact us using the details below. We may need to verify your identity before responding.
Some requests may be limited where permitted or required by law.
Retention of information
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected and to meet legal, insurance and organisational obligations.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Amitayus needs to establish actual retention periods internally rather than leaving this as a vague promise.
Privacy concerns and complaints
Please contact Amitayus if you have a concern about how your personal information has been handled.
We will review your concern and respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.
External websites
Our website may contain links to external organisations and resources.
Amitayus is not responsible for the privacy, security or content practices of external websites. You should review the privacy information provided by those organisations.
Changes to this policy
We may update this Privacy Policy when our services, technology or legal obligations change.
The current version will be published on this website with the date of the latest update.